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Core Products

These products form the core of our ICT9 managed service provision and provide a modern "Cloud First" ICT system for the organisations we work with.
 
We carefully evaluate the products we use to ensure they suit a modern workplace, meet compliance and regulatory requirements, and are easy to use.

ICT9 fully manage these services on your behalf while delivering the training and mentorship you require, enabling you to understand and take ownership of your ICT.

Apple Business Manager is required to enroll and manage iPhones and iPads.

It allows Microsoft 365 to provide a customised, self-service App store for your Apple users.

Your domain name is critical to your organisation's brand and is required for every ICT service you operate.  To avoid accidental loss of ownership or loss of access, we recommend your domains are registered separately from other services with AWS Route 53.

Amazon Web Services powers approximately 40% of the Cloud market including Adobe, LinkedIn, Netfilx and Slack.

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Censornet provides a web filter that protects your users from malware and restricts access to offensive or inappropriate content.

Cloudflare provides fast DNS hosting and is used by millions of enterprises worldwide including IBM, Allianz and Thomson Reuters.  They have a privacy-first approach and have been audited by KPMG for independent validation of their privacy claims.

We recommend CloudFlare for Public DNS hosting for performance, integration with Microsoft Office 365, and their privacy policy.

We fully support equipment from Apple, HP, Lenovo, Microsoft, Samsung, Asus and others, but Dell is our preferred choice for organisations that want to standardise on enterprise class managed devices running Microsoft Windows.

As Dell Partners, we can assist with full warranty services, including raising and managing support requests via the Dell TechDirect portal.

ESET provide a range of Cybersecurity measures, including anti-virus, that are required to comply with CyberEssentials.

A Google Play store account is required to distribute apps to your company Android devices.

It allows Microsoft 365 to provide a customised, self-service App store for your Android users.

Microsoft 365 is required for identity and access management, device management, conditional access and domain name resolution.

Office 365 provides a license to use desktop apps (Word, Excel, OneNote, PowerPoint, Access, Outlook) and provides modern online document storage libraries (SharePoint), collaboration (Teams) and document leak prevention.

For organisations that require legacy services that cannot run in the Cloud, Microsoft Windows Server 2019 is required on-premise or at our data centre.

Mimecast is a secure email gateway that protects against spam, phishing, spoofing, malware, ransomware and zero-day threats.

It is required for regulated industries and any organisation that requires a higher level of anti-spam protection and email security.

Perimeter 81 is required to connect legacy services that do not fully run in the Cloud.  It provides a secure VPN that gives laptops, mobile devices and remote workers access to on-premise and data-centre infrastructure.

Perimeter 81 provides remote workers with Internet privacy and protection when using public Wi-Fi and untrusted networks.

TelcoSwitch allows making and receiving of telephone calls directly from Microsoft Teams.

It offers call recording suitable for regulated industries that need to adhere to strict compliance requirements such as MiFID II or PCI.

We use Trello to manage projects, prioritise support requests, and track the devices and software deployed within your organisation.​

Tech Leads and stakeholders receive access to Trello for management, oversight and participation.

Reliable Wi-Fi is essential for the modern workplace.

UniFi allows all access points to be managed from a single Cloud portal.

Device performance and signal strength can be monitored and visitors can be provided with guest access.

Veeam provide reliable backups for both Cloud and legacy servers.

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A fast and reliable Internet connection is essential for Cloud working and unified communications.

Zen Internet is our preferred partner, although we fully support connectivity from HyperOptic, BT, Virgin Media and others.

Zoho Vault allows an organisation to manage secrets in accordance wtih ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2, PCI, ISO 9001:2015, HIPPA and others.  Security is an important consideration and having a proper secrets management systems designed for multi-user business use is essential.

Zoho Assist allows fast, efficient and secure troubleshooting and user support of remote devices.

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Partners

ICT9 is a trading name of Eight Networks Ltd.  8Networks is the registered partner, reseller or affiliate for each of the above organisations.

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